I purchased a KAFF Appliance early last year - model Model KHBT 90 4 BSS. Ever since, i see that the biggest burner leaking gas and the flames suddenly spreads across the room.. have also seen sudden blasts... there are times that the flames hit the person standing infront of the hob that you literally have to act quickly else there is a high chance of you getting burnt.. Today, i heard a huge blast and all the drawers beneath the stove had slid open which is terrifying... I am looking to replace the hob which is life threatening..
This is a recurring issue. I checked the website and there is no way to reach out to a senior rep from the company..
On a related note, I see that other state governement has recalled several hobs (other rands) because of this very reason. I am really surprised that KAFF management is not looking at safety issues of their consumers more seriously based on complaints received so far.. Are they waiting for an accident (death/injuries) to happen before they take action??
For folks in India, I'd advise you to thoroughly review after-purchase support model, read feedback and then opt to buy.. I see this problem coming back all the time so I am unsure about the service quality. You also dont get a second chance with life!
Today was the last straw on my back when i saw the blast that left the drawers below the hob flung open.
Request KAFF authorities to look into it and provide an immediate replacement.
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