I had purchased 2 Karbonn K10 mobile phones vide invoice No.941 & 942 dated 31/05 through Saluja Enterprises, Godown Road, Chandigarh Road, KHANNA-141401 Punjab (Mobile No. 098727-34081). Since the first day, these mobile handsets have a manufacturing fault with its sound. Whenever a call is made or received, the receipient of call has a tough time, the sound from this handset echoes & resonances many times in his ears and at times, it get very annoying & embarassing for us to hear " Is it a Chinese moblie handset? "
I approached the above seller on 02-06, he has been evasive all the time. Earlier, he cited the excuse of the connection provider. We got it checked with the service provider (AIRTEL & VODAFONE) but things didnt change. If these particular sims are inserted into some other make handsets, the problem is gone. Then, Saluja Enterprises excused the non availability of a service centre at Khanna. The month of June passed with his excuses. On 15th july we were sent to a newly opened service center "RAVINDRA MOBILES, Malerkotla Road, Khanna (Punjab), the owner expressed his inability citing a newly opened service centre & saying that he has yet to receive the equipment/data cables/software etc. Another 2 weeks passed, on 02 August, one handset was sent to them, the service centre changed its software but the problem persists. Since then, neither the handset is returned not any concrete reply is available. At times, it is said that the handset is in Ludhiana, at times it is said that it is in Delhi.
Kindly look into the matter & get our handsets changed as we are facing this problem in two particular sets, which ensures that this is a manufacturing defect. Failing which we have no other option than approaching a Consumer Court with all costs & damages to your account.
Thanks & regards,
GURMEET SINGH (09855690008)
Gurmeet Singh
BACHITTAR ELECTRONICS,
OPP HDFC BANK, NEAR POST OFFICE,
MANDI GOBINDGARH-147301
PUNJAB, INDIA.
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