I have purchased one Refrigerator, branded Kelvinator (froast free type), Model No. KCE244, capacity range of 230 ltr, vide Bill No.179 on 21.06.2011 in my wife's name, from a registered electronics retail shop named Thottumpuram Agencies, located at Paravur of Kollam district. Suddenly, on the 3rd day of purchase it was noticed that the refrigerator have cooling problem in the bottom portion and the froasting panel is filling with rock hard ice cubes on alternate days. Immediately I informed the complaint of non-cooling to the shopkeeper and he has managed to send servicemen for troubleshooting from company service centres. Unfortunately they were unable to find/resolve the problem yet making silly excuses against replacement or repairing. Subsequently, the refrigerator was taken to the service center and returned after 1 week contented that all mistakes were resolved. Their false information in respect of the repairing of defect showed the same complaint on the very next day. Hence, the shopkeeper again registered a complaint and concerned engineer visited my residence and assured that the refrigerator will be replaced. I were in good faith by purchasing a Kelvinator branded item. Now weeks have gone no response till date.
For enquiring complaint details, you may please go through the Complaint Nos. COC 0407110254, COC 2607110088, COC 0811110125, COC 1609110144, COC 0511110179, from 04.07.2011 to 05.11.2011 which were send to the Company Toll-Free complaint register numbers, referring the complaint in mobile No.9447222738.Your immediate action expected
If required further details in this regard, please contact the complainant;
Mr. N. SUGATHAN (Advocate) Cell No.9447222738/ 0474-2519111
Rock House, Kalluvathukkal P. O, Kollam - 691578
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