Sir,
1. I had purchased a 240 liters kelvinator refrigerator Model No. KSP 254 GH, Serial No. 21034261350101898 on 18th September from A.B. Electronics, S-20, Maszid Road, Bhogal, Delhi - 110014. The refrigerator was pluged in next day as the shopkeeper instructed to switch on the supply after 24 hours as during transportation the cooling gas may flow in the pipes which required to be settle down. But even after 2 days, the cooling of the refrigerator was improper and also freezer was not freezing ice. On complaining to the shopkeeper, he told to go for complaint service center at No. 1800 419 40 40. After registration of complaint on 20th September with regitration No. DEL 1809110694, a representative came to my residence and after cheking the fridge he reported that the oil from the compressor has risen up into the gas pipe which reqiured to be wash out and further refilling of gas will be reqired to do. I enquired about the problem of refrigerator that how a new refrigerator can behave in this way. The Engineer told that during transporatation from kelvinator production site to the dealer shop, the oil of compressor may risen up to the gas pipe. Next day of the visit, the oil from the pipeline was washed out and gas was refilled by the technical staff of the service center. The technician told to start operating the frige on the next day. The frige worked properly for 4-5 days and again the same problem arised of improper cooling, I made complaint at service center at No. 1800 419 40 40. After registration of complaint on 28th September with regitration No. DEL 2809110031, an Engineer came to my residence and after cheking the fridge he reported that the gas filled last time was in excess which required to be lessen for proper functioning of the fridge. Again on the next day a tecnician/engineer visited, named Ali, who attended the complaint last time. After checking the fridge, he reported that the gas is not in excess and continue operating the fridge for further 3-4 days. But the fridge is not working and the cooling is not there even after complained on 06th Octoberwith registration No. DEL 0610110563 and on 13th October with registration No. DEL 1310110909. The head of the Service Center, Mr. Upadhyay Mo. No. 9811441447 has sent Engineers who are Seniors than the predecessors, but the fridge is not working properly.
The details of my complaints are given below. I would be grateful if you could assist me to replace my refrigerator with the New one of the same cost or refund my price of the refrigerator.
(a) 20th September with regitration No. DEL 1809110694
(b) 28th September with regitration No. DEL 2809110031
(c) 06th October with registration No. DEL 0610110563
(d) 13th October with registration No. DEL 1310110909
INDU
Mobile No. 9711660427
Ahram, New Delhi- 110014.
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