I have purchased Kenstar Vibrant cooler from Snehanjali, Kalyan on 17-04. After two days, Kenstar cooler not working. I have lodged complaint at their customer care on 22-04-11 and replied me that their technican will visting within 24 hours. After so many phone calls to customer care and visit to Snehajali, no body bother to take care of consumer complaint.
I had once again lodged complaint for problem vide complaint number THA0406110566 on 6-5-2-11 and informed me that technician will attend my complaint. Technician attended the call and without any information, he left. After so many call to technician, Mr Saini Ravi (Mobile No. 9022756566), he had informed that motor is not working and he will replace the same when the company will provide and till date, the company does not have the stock for motor. So many phone call to technician, Area Manager Mr Halder, Area Head Mr Ahmed (Mobile no. 9076981425) and visit to Snehajali Kalyan, no body bother to atten the complaint.
Now I had delievered the cooler to Snehanjali on 25-05 since nobody responding to the complaint and idle in my house. Now they have informed me that cooler motor might be replaced and wait for another 15 days.
I want a replacement or moneyback. Kindly get back to how to register the complaint.
Everytime i call they give me a service centre number which never works. Even though i updated about them of this number but they still give me the same number. What should i say? The representatives have absolutely no knowledge about their product and teh services I have even spoken to the supervisors but no help has been given.
Now that's more frustrating because i was never told this before even though i had been calling them for so many days.
I want everyone to be aware that they should never buy Kenstar product. The product doesn't even work for a month. The representatives don't work. They absolutely have no knowledge about the company and the services. Kenstar website also doesn't work. WHat should i do now? My money is gone and i'm just frustrated
Regards,
Balkrishna Chiplunkar
9833861177
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