I have purchased one" Kenstar" Microwave oven; Model No. OM 30DCE and Sl. No.8605080089 from Spenser Super Market, while I was working in Railways at visakhapatnam, in the year 2008. I have shifted my residence from Visakhapatnam to Kozhikode, Kerala during after my retirement from service.
This Micro wave oven has been sparingly used since its purchasing. However, this oven started malfunctioning, and Timer cannot be adusted, and approached the service center of the Kenstar through SMS to SVC during the moth of Oct.. The technician from Calicut service ceter came and tried to set right oven, but in vain. He tolld me that the PCP of the oven reqired replacement and he removed PCP and carried to the service center for ordering the new one from the company. According to the technician, he could not rectify the fault, for want of spare part. He could not replace the spare parts due to the nonavailability of the same at Service center/company.
I tried to approach higher officials of Kenstar through the E-Mail shown in ther web sight, [email protected], [email protected] (Kenstar is a Videocon group) etc, but e-Mail sent to these addresses are not being acceted.
How this manufacturer can escape from the resposibilities of ensuring the availability of required spare parts at least for a period of 5 to 10 yrs after introducing to the model in market?
Kenstar is unable to ensure required spare parts even after a lapse of more than 3 months after registering the complaints.:
I have spoken this matter with the service manager of the Kenstar at kozhikode, but in vain. I am unable to contact higher authorities of the company.
The bitter experience, narrated above is a classic example for cheated customer who happened to purchase the products of Ken star without knowing the fact that they seldom bothered about the After Sales Service once their products are sold. Video cone also may follow suit as the Ken star belonged to Video cone group of Companies.
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