Hello
People be aware and better to avoid purchase of any product from Kent.
I tried to request for the Kent water Purifier to be serviced (post warranty) - called up various numbers each giving another number for service. Sent Emails, Submitted request on their website.
For two months there has been no response. I called up their number (printed on equipment)
After waiting for 30 minutes of call forward from one person to another and finally reached Service Manager
Mr. Praful.
Instead of sorting out or providing me any contact number he said I should approach the Distributor - only distributor can provide support. I told him that after I had purchased there has been quite a few distributor changes and every one I had called gave one number 98140-15375 for support which when called gives another number (0172-5068375) for support. which has not responded in past two weeks.
He said he can not help - service is responsibility of distributor.
When I said it is manufacturer who is responsible for support and not the distributor - and if this is the response from kent then it is better that kent is taken to court for lack of support.
His response astonished me. He said he does not know why some one has not taken kent to court and I should take kent to court.
If some one wants voice recording of communication - one can get in touch with me.
SINCERE ADVISE TO PEOPLE - DO NOT BUY OR RECOMMEND OR PROMOTE OR SELL KENT WATER PURIFIERS.
Do not let people like Mr. Praful Service Head of kent treat you like you are criminal.
Management of Kent is also advised to be prepared of in-efficient staff and or wrong policies.
I doubt a senior staff can make such statements without support and guidelines of management.
Rakesh
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