I had puchased a Kent Excell RO filter from M/s Durga Marketing, Ludhiana. The filter works fine but the original cartridges (or say filter candles) are not available in the market. I had contacted the company at 1800 100 1000 with Mr Shekhar also on 19th july, to which they replied that the excell model is not directly manufactured by KENT, rather they source it from some other company so they do not provide the original kent marked cartridges for this model & so i have to buy whatever cartridge is available in the market (un branded ones).
What an irresponsible behaviour of the company. When they have sold me the filter, its their duty to provide me the original cartridges.
PLEASE NEVER BUY KENT PRODUCTS, THEY DON'T PROVIDE AFTER SALE SERVICE.
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