We are using Kent Excel Water Purifier for the past 5 years. On 12.07.11 we approached Kent through you toll free No.1800 100 1000 for a service call. They in turn given Mr. Ramachandran's Mobile No.9843673834. Mr. Ramachandra's advice us to call Phone No.22262224 to request for a Service Call. We have registered a Service Call on 12.07.2011 with VGM Enterprises to rectify the problem we are facing with our Water Purifier.
On 14th July, one Mr. Selvam, Service Engineer has attended our call and said some parts needs to be changed, for time being he rectified the problem and said after replacing the necessary spares our problem will be sorted out without any issues. We agreed to the same and request him to do the necessary changes, which he assured in 2 days time and taken Rs.400/- as Service Charges vide Receipt No.426 dated 14.07.2011.
As Assured by the Service Engineer, has not turned up after 2 days. We again made several calls to change the necessary parts to rectify the problem. On 22.07.2011 he changes most of the Filters and parts for Rs.3, 100/- vide Receipt No.439 dated 22.07.2011 and assured us that there will not be any problem for the next 3 years. From on the next days the purifier is not working, again we started making repeated calls to attend the problem.
On 2nd August'2011 they said that the check value has to be replaced to rectify the problem. We agreed to the same and request to change the same and paid Rs.200/- vide Receipt No.561 dated 02.08.2011.
That attempt also failed. Again the Purified is not working.
Later they diverted the problem to Mr. Ramesh, Service Engineer from KENT to rectify the problem after collecting Rs.3, 700/-.
On 6th August'2011 Mr. Ramesh, Service Engineer from KENT attend the problem and assured us there will not be any problem in the future.
But in vain, that also failed.
In spite of paying Rs.3, 700/-, which is not necessary at all, still my problem is not rectified.
What do you want me to do now?
Some suggested to take up this issue to Consumer Forum.
We decided to write to you, to rectify the problem else replace the purfier.
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