KODAK DIGITAL CAMERA
Camera Not Functioning Properly

Dear: Sir/Madam

Sub: Camera Not Functioning Properly

On 27/07, I bought a KODAK easy share Digital camera, Model: Z712 IS - 12x zoom. Serial No. KCXGT71301562. At FOTOBEST Private Ltd. 111/1 & 111/2, Dickenson Road, Bangalore-560 042. Phone.080 51133432, fax 080-5596613 email.whizz@vsnl.net

I paid Rs 12, 999/- (Twelve Thousand Nine Hundred Ninety Nine). Along with this i bought memory card, safe carry pouch. I also got some unknown brand battery and charger.

Unfortunately, your product has not performed well. Because from the day one I am facing this problem. When i use this camera it shows low battery immediately after taken three/four snap, after that it switch off on its own. Regarding this I contacted above mention dealer FOTOBEST Private Ltd. and explained the problem, but they were not ready to accept the fault. Repeatedly I have told the same to them that I am facing problem; they use to give one or the other excuse/reasons. Finally I was frustrated, I have to talk rude/rough to them. Then they finally replaced with new set of battery and charger. I had the same problem with new battery & charger. But it works with other battery like SONY etc.. All this confusion went on, when the camera was under warranty. But still the problem was not solved.

Regarding this problem, I contacted Kodak Costumer Care Center. I was told to buy Kodak Battery KLIC8000. On 26/12 I bought Kodak Battery model: KLIC8000 & charger Model: K8500-C CAT No.8886467 from Authorised Service center. HCL Info system Ltd, Shilak Bhavan, 2nd floor, 204/B Millers Road, Vasanth Nagar Bangalore 560 052. I paid Rs. 1834 (One Thousand Eight Hundred Thirty four). Even with this battery I am facing problem. This battery is worst then previous one, the camera doesn’t even get on at all, no indication in the camera. Same thing I have explained the problem to HCL Info system people. But i have not got proper solution for it. I am totally disappointed because that product does not work properly,

To resolve the problem, I would appreciate your if you can provide some solution for this problem. Or I will return it your office address mention above or wherever it has to be sent. Thinking that I have given charity of this money, whatever I have spent so far.

I look forward to your reply and a resolution to my problem and will wait until 13.03.10 before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at 099021 66400

Sincerely,

Surya Prakash. J

Mob. 99021 66400

Email.suryaprakashj@gmail.com

Enclosure (s)

Enclosed are copies of bills of camera and battery charger purchase of my records

Company: KODAK DIGITAL CAMERA
Country: India

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