Hello there, people this is the email i sent to koovs.com and this is their reply... they never followed up just faking promises... please if you all are filing a lawsuit or something iconsider me too... i have been duped too. below their reply is my email despite several calls & emails there is no response.why they have given the support number when they dont have to provide support!!!
koovs commented on Jul 29, 11
Dear Customer
We have forwarded the issue to the concern person.
We will revert back with a positive response as earliest.
Thanks & Regards
Koovs Team
ASIF published on Jul 28, 11
Bangalore, 560078
[email protected]
28th July
Koovs Marketing Pvt Ltd
No.898/3, Opp. IBP Petrol Bunk
80ft Rd, Kormangala 6th Block
Bangalore, India 560095
Telephone: 91 99450 32433
Dear Koovs.com
Re: KV-45452404 (Order # 92538 (account id [email protected]))
On (date), I bought a Blackberry 8830 Mobile at koovs.com with coupon id KV-45452404 (Order# 92538).
Unfortunately, your product (or service) has not performed well because I haven't been able to connect to the internet using the GPRS technology of the above mentioned phone, which was primarily the main reason to purchase the phone. I am disappointed because on your website it clearly mentions under Features Available: Wireless Email, Corporate Data Access, MMS etc. but I’m unable to use it as the phone is not being recognized by the network I contacted my network’s customer care department & configured it the way it should be but unfortunately the serial number on the unit is not being accepted/hidden by/from the network.
To resolve the problem, I would appreciate your prompt response & appropriate decision as u may see i have made other purchase too. Enclosed are copies of my records i.e the coupon ID which i have included for your reference.
I look forward to your reply and a resolution to my problem and will wait until 4th august before seeking help from a consumer protection agency. Please contact me at the above address or by phone at 91-9886156618.
Sincerely,
Mohammed Asif
Enclosure (s)
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