Hi,
Please be informed that I have purchased a 32 inch. KORYO LED TV (model: KLE- 5523V11) on 15th. August (received on 18th.), and found one of its speakers are not working when installed by your representative on 20th. August.
I have logged a complaint (ticket no: 339137) on 22nd. for the same to your customer care (ph: 1800-425-7722). To my utter surprise, I have received no response till today. Speaker is not replaced and TV is making some abnormal sound. The CSR has told me that spare speaker is not available and as soon as it will be, they are going to replace it.
It has been long since, you have supplied me a defective TV. I would not prefer to compromise with the quality of my purchase. I have paid the full amount of your demand, but you have failed to supply the quality product, even you are not turning up for replacement of a mere speaker. Your customer care department says that the concern department is not responding after several requests made by them, and lastly suggested me to write this email to you.
This has been enough to me. I request you to replace the whole at once, otherwise I have to seek legal suggestion.
Regards
Amit Chauhan
Mob: 9910233340
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