Still no revert, I'm really felt being cheated.
Thanks & Regards
Sanjeev Sharma
9314049593
&-- Forwarded by Sanjeev D Sharma/RCOM/RelianceADA on 07/21 10:15 AM &--
Sanjeev D Sharma/RCOM/RelianceADA
07/09 03:06 PM
To
[email protected]
cc
Subject
Fw: complaint
I've still not recd any solution to my problem, this may force me to see the consumer court and file a complaint against your company. I need my warranty card within 1 weeks time failure to do so i'm forced to take legal action as i've deprived of my rights.
Thanks & Regards
Sanjeev Sharma
9314049593
&-- Forwarded by Sanjeev D Sharma/RCOM/RelianceADA on 07/09 02:54 PM &--
Sanjeev D Sharma/RCOM/RelianceADA
06/14 10:46 AM
To
[email protected]
cc
Subject
Re: Re: complaint
Dear Team
I purchased one Panasonic 32" LCD dtd 20th april from ur Next retail store located at Pali. One of ur retail exe Mr Prakash (mobile:9828958991) along with his team dealt with me and given some good offer on 32" panasonic lcd. One of the offer was an extended warranty for 3years, but surprisingly even after 2 months I've not recd warranty card where as everytime I call this showroom and they give me 2-3 days time.
Pls clarify that by what time I'll recv my warranty card as it's mandate to issue warranty/Guarantee card at the time of purchase then why this in different attitude shown towards NEXT customer's.
Thanks & Regards
Sanjeev Sharma
9314049593
"Customer Support"
04/26 02:59 PM
Please respond to
"Customer Support"
To
Sanjeev. [email protected]
cc
Subject
Re: Re: complaint
Dear Valued Customer,
Greetings from Next Retail!
We appreciate your communication with us and sincerely regret that you had a bitter experience dealing with us. We will do our best to ensure that the problem is resolved as soon as possible as per your expectations.
With respect to your mail, We already had a correspondence with store/branch manager of the concern showroom pertaining to same issue.
And responsible person from the showroom will be more than glad to help you to resolve the issue.
And we are doing all necessary follow up which will help you to solve your problem as per your expectations. Hence we request you to give us some more time.
Thanks again for your patience.
Thanks & Regards
Customer Support
Next Retail India Ltd.
On Mon, 26 Apr Sanjeev. [email protected] wrote :
Dear Cust support Team
Thanks for your timely reply. See as per model number delivered to me was
TH-L32C8D with confirmation that the model is compatible with all Home
theatres. Since this is my first LCD so I don't know much features of
different variant but one thing I'm sure that I particularily asked your
people to give me a model which is compatible with Home Thaeter & having
AV out option.
Thanks & Regards
Sanjeev Sharma
9314049593
"Customer Support"
04/26 10:51 AM
Please respond to
"Customer Support"
To
Sanjeev. [email protected]
cc
Subject
Re: complaint
Dear Valued Customer,
Greetings from Next Retail!
We appreciate your communication with us and sincerely regret that you had
a bitter experience dealing with us. We will do our best to ensure that
the problem is resolved as soon as possible as per your expectations.
With respect to your mail, We already had a correspondence with
store/branch manager of the concern showroom pertaining to same issue.
And responsible person from the showroom will be more than glad to help
you to resolve the issue.
Also confirm which model you have chosen TH-L32C8D or TH-L32C8DX?
As showroom only deliver the model which customer choose! Anyways CS team
have already communicated with showroom and let us see whether we can
procure the same for you.
Thanks again for your patience.
Thanks & Regards
Customer Support
Next Retail India Ltd.
On Sat, 24 Apr Sanjeev. [email protected] wrote :
Sir
I purchased one Panasonic 32" LCD from ur Next retail store located at
Pali. One of ur retail exe Mr Prakash (mobile:9828958991) along with his
team dealt with me and given some good offer on 32" panasonic lcd.
During this deal i clarified again & again from each staff in the showroom
about AV out facility in this partical LCD model TH-L32C8D since I'd to
attach my home theatre with this, and evryone their confirm compatibility
of infact all LCD to Home theatres. Now when I called up service engineer
of LCD for installation he informed that it' not possible to attach home
theater with this model and rather it's [ossible with similar model number
TH-L32C8DX.
I've been foll it up with store people at Pali but they are not able to
give me any solution and I request u to intervene and deliver me a proper
model in lieu of the one already given to me.i'm ready to bear the extra
cost if so there.
Appreciate an early positive reply from ur end.
Thanks & Regards
Sanjeev Sharma
9314049593
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Thanks & Regards
Customer Support
Next Retail India Ltd.
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Thanks & Regards
Customer Support
Next Retail India Ltd.
The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. Next Retail India Ltd.
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