Dear Sir,
My remote was not working and I directly report it to authorized service center in Thiruvalla, Pathanamthitta Distt. (M/s. Associates…. or Associated I don’t remember the full name of this bad service center near to cross junction, Thiruvalla) one technician came and immediately identified remote is not working and informed me you need to buy new remote and it will cost you 950 Rs. I said please arrange to repair it, then he took it to his service center and next day when I go there he told me, we cant repair it and you need to buy new one, I told him no problem return my remote let me try to repair in another service center, they said you need to pay us 1200 Rs. I ask him why? he said it is home call service charge, I said our home is just 4 km from your shop and 1200 Rs is very high and you are not capable to repair it, when I question them they start to behave me very bad and reduced to 550 Rs, still I said No, I pay only 100 Rs as he did not repair anything and your service center people are not capable to repair my fault then why should I pay? The people in this service center Mr. Shaji and Mahesh both are very rude with customers and they are squeezing the customers for nothing and they are spoiling the reputation of branded companies like Videocon, Finally they informed I have to pay 350 Rs and no more bargain, Mr. Shaji said if you don’t pay we will break your remote controller?!!! I don’t accept their offer and I return back to home and reported the same complaint to your toll free number 2 times and no action is taken yet. I humbly request you to take necessary action or proper inquiry regarding this subject about this bad service center and anticipating your replay. I am an NRI, I came for a short emergency leave for 10 days only and I hadn’t enough time to go behind this issue. Please do necessary to get back my remote, Please note now nobody is there in my home only my nephew stays their and he use to comes and go as he is working in Cochin for any dealing in Kerala plese call him on his mobile 9447764190, Sibi, my number in Doha 974-55976274.
Expecting your necessary action and best customer service.
Thaking you
Biju Abraham
Doha-Qata
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