I am Binil. B, I have purchased a Split AC 1.5 ton (Hitachi Compressor). on 04/05 from SEKAR STORES, VADAPALANI - CHENNAI. within a week the remote was not working. I made a service complaint on the same day, but no response from the service station, after 2 week some one (Mr. Senthil kumar) came and took the remote bac to the service station. He said it will be replaced immediately, But the remote was not replaced immediately they have taken in the begining of June. every two days i keep on calling Mr. Jaya Kumar (9941009902) who was incharge for the service request, His reply was that the remote was out of stock. At last after my pressure, they have deliverred a remote on 26/06. That was fine.
But the issue is here, They have delivered a old remote, also the same remote does not pertains to this split ac model. that is different. when we asked them to get a new remote, they are confirming us that this is the new one and this belongs to this model. this remote has lots of scratches etc.
I went and checked with the nearest showroom for the same onida model ac and the respective remote that was different,
The remote deliverred is an old used one and the same remote is not the spare for this ac. The first remote which was taked by the execuitive was the right model for this ac.
Kindly take the necessary action/ steps to resolve this issue.
I have paid 24000 to get this split ac, but iam give an old remote.kindly replace a new remote for the ac i bought.
I trusted ONIDA, I also have ONIDA TV, DVD, etc, i was very much satisfied to be a onida customer, but this experience made me little bit bad impression. Also i used to recommend my friends and colleagues only about ONIDA.
My contact no - 9444208692.
Hope the best service from your end.
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