I purchased a LED TV from the on 9/9 from a LG exclusive showroom in Vasundhara sector 12 (Bhardwaj Gallery). On 17th the TV developed some snag and stopped performing, I registered the complaint (complaint No 110918043773) on the Toll free No of the company on 18/9 and a service representative came from the company the next day. He said the adopter was faulty and would be replaced the same day by evening. he did not show up till evening, when I called him in the evening he said it will be replace when they get the adopter in the stock and suggested I should speak with his senior Dilip Sharma whose No was 9711997878. When I called up Dilip Sharma he said he cant assure when can he replace the part and when i insisted that he commit a timeline by which it will be replace he turned abusive and used absolutely unprofessional and filthy language. It is the third day I have registered several complaints but neither any action has been taken nor anybody has called up from the company. There is no respite in sight as the customer care of the company keeps giving the standard response. The customer care also gave me the No of the Customer care representative, Puja Mathur's phone (ph No:9811354152) who either does not pick up the phone or her phone goes switched off.
Maneesh Mishra, 9810068809, [email protected]
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