I have booked a TV of LG-32 FHD LED TV-32LE5500 on 14.02.02011 vide order no.0055990321 at your Vashi Retail shop. Your representative supervisor Mr. Anwar (#400) has confirmed the delivery of the said LED TV on 17.02.2011. But the same has not been delivered on that day. After vigourous follow up the same was delivered on 18.02.2011. But the same was not installed. Again with vigourous follow ups with you Mr. Anwar (#400) at his cell no.9004005589 along with your shops tel nos. the same was installed only on 20.02.2011. Again alongwith the said TV, I was offered a LG BLURAY DVD PLAYER, which was supposed to be delivered on 21.02.2011 (as committed by your said supervisor), was also not delivered. After enquiry at your Retail Shop at Vasi, I was informed that the said item is presently out of stock; as soon as the same is available the same will be informed to me.
My question is, whenever I have paid you the full amount towards the purchasing of the said item, your primary responsibility sjould be after me for the said item's complete early deliver and its installation. If the free item is out of stock, the same should be informed at the time of purchasing.
Your service is utter non acceptable. In the process you have lost one prospective customer of yours in future and may be others, who are supposed to be guided by me for your suppose to be good services.
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