Hi,
I am the owner of three LG products. An AC LWA18F1DT1, Refrigerator-GL36SY1QGS, Microwave - MC-767W
I have the AMC for these three products which were given to me by Mr Amir Shaikh from MS Services, Malad East. It is in the name of 'Sandeep Shrivastava'
My AC needs to be repaired for which I lodged a formal compalint at the Mumbai call centre (022-39010909) Complaint number RNA110509089061. The complaint was lodged on Monday. On Tuesday Mr Sulaiman from Gennext services Goregaon west came to check the AC at 10am IST. He detected a problem of "gas leakage" in the AC. post which he told us that someone will pick up the AC within the next 24 hours. It has been 3 days since then, nobody has bothered to call us or pick up the AC. Finally, after a long wait, I called up the service call centre number mentioned above from where I was directed to Mr Prashant Patil from the Goregaon service centre. It turns out that Mr Prashant Patil is not responsible for AC complaints!! I was then given another number of Mr Pankaj Khandelwal yesterday (12th of May) who assured me that the van is already out and that the AC will be picked up within a few hours yesterday. We waited for a phonecall/ any information about the van but nothing ever happened. I had to postpone two very important meeting simply waiting for the AC to be picked up. It has caused me immense financial loss!!!
Today ever since the morning I have been calling various people across Goregaon and Malad centres who have been giving me one number after the other to call. The person who was supposed to pick up my AC (Mr Nimish) doesn't even have my address... how on earth was he planning to pick up the AC yesterday?
Mr. Surbir Singh at the Goregaon service centre has expressed his inability to do anything about our complaints after 5 days of the complaint being lodges and promises of the AC being picked up made. He on the other hand has been accusing Mr Amir Shaikh of duping people with AMC's
The fact of the matter is that my AC remains unrepaired. If the AC complaint is not being adressed for 5 days, I am sure the same would happen for the other two LG products that I have.
Please addtress this as a formal complaint to you. The failure to respond to this complaint on part of LG will force me to take this up at a higher level.
The least a customer expects is to be treated with some amount of respect.
Hope my problem will be addressed at the earliest.
Thank You!
Regards
Mukta Kunte
0 comments