To
Subject LG Customer service getting very weak..
Hi LG Team,
I am very unhappy with your customer service and engineers capability of problem solving and products quality maintance.
I had 3 LG products at my home - Television, Two Split ACs.
About Television: I had buy it about 7 years back but we had spent 3-4K in it maintance. This shows very bad product quality with compare to other brands in India.
About ACs:
Recently a month ago i buy AC from ezone. Installation of it is very very bad experience for me and the installation guy did not perform well.
Let me tell you this is really very very bad impression come up in Customer mind due to such installation.
A Split AC is know for its no voice quality but my AC seems very noisy and more than a simple ceiling FAN.
i complain about it to LG CSD and your really SMART engineer attend complain and give very un-sensible reason of noise.
He told us due to 1.5 ton AC, you will hear noise. Technically this does not sound okay to me and will never to others.
How can you help me to sort out this noise problem?
I am really very tired with LG products and will not in my life going to buy any other LG product even it is free to me.
Also i will never suggest to some one to go for LG.
Sorry but you guys are not making up to mark and this may loose customer relations.
Thanks,
Jignesh Patel
Software Engineer
Surat
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From: [email protected] [mailto: [email protected]]
Sent: 19 May 15:15
To: Jignesh Patel
Subject: Re: LG Customer service getting very weak..
Dear Customer,
Thanks for writing in to us.
In order to assist you with your enquiry, we require your Postal address and contact number.
Kindly send your complete address & contact no. (along with this mail), so that we can do the needful.
Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
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05/20 08:07 PM
To
cc
Subject RE: LG Customer service getting very weak..
Hi Team,
Here is my resident address.
Jignesh Patel,
XXXXX (not disclosing it here)
Gujarat
Contact No: 0XXXXXX. (not disclosing it here)
Hopeful for rigid action.
Jignesh Patel.
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From: [email protected] [mailto: [email protected]]
Sent: 21 May 06:30
To: Jignesh Patel
Subject: RE: LG Customer service getting very weak..
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].
Thanking you and reassuring you of our best services always.
Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
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05/25 06:01 PM To
Subject RE: LG Customer service getting very weak..
Till when I have to wait?
Can you guys give me any time limit? Or its life time waiting?
FYI, the Engineer has took TV part and had not returned
As customer whom should I contact?
Customer Care? They are making me fool
Sai Service Centre? They are more irresponsible than LG.
Engineer who attend my complain? He is waiting for Sai Service Centre green signal.
WHEN I WILL GET MY TV PART BACK? I DON’T CARE WHETHER IT IS REPAIRED OR NOT, I WILL MANAGE MY SELF, BUT PLEASE HELP ME TO
FREE MY SELF FROM THIS GREAT LG CSD.
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From: [email protected] [mailto: [email protected]]
Sent: 26 May 06:07
To: Jignesh Patel
Subject: RE: LG Customer service getting very weak..
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr. Vivek V Mehta on his mobile number 9879106721.
Thanking you and reassuring you of our best services always.
Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
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Sent: 30 June 07:21
To: '[email protected]'
Subject: RE: LG Customer service getting very weak..
Hi,
Last month we had repaired TV with LG customer service. After lots of banging my head with your technician and CSD my TV got repaired but my remote control stop working.
When technician came to my house to install TV parts we don’t have electricity at home and so it was not tested.
Also technician told to my family member that your remote was not working when he came previously to check the problem in TV but he is lie because I was there when he come
At my home to check TV problem.
I was in impression that my remote control has some problem and I got replace with new remote control but new one is also not working.
Now who is responsible for this?
Fixing one problem given birth to another problem… Is this LG technique to earn money from customer?
Jignesh
Surat, Gujarat
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Below Problem yet not solved.
Technician Mr Mukesh (LG Authorized Centre Sai service, Surat) came but makes fool by saying remote control has some issue.
So we spend money to purchase new remote control of LG but that also does not work well.
If you cannot fix the problem or attend it seriously please do not make them fool.
I want answer whether my problem will get repaired by you or I contact some one else?
Jignesh
Surat%%%%%%%%%%%%%_
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