Dear Sir,
i sachiin raval had purchased Air conditioner from M/s Vijay Sales Pvt. Ltd. Borivali (w), Mumbai India.
on24/9 against invoice no.06-BR09-11SIAO 558. Ac Code is (LWA3ER2D) LG AC 1 Ton.
my complaint no. is 1206B251717.
i would like to say that i had problem with the cooling of the AC. and i had complained on 25th of June.
on 26th of June one of the technicians had attended the call and he opened the AC. and said that the ac wont work unless i installed a stabilizer. on hearing this i told him to give in writing that after i install the stabilizer the AC
shall work properly.
he didn't do so.he left the ac open (the grills and other part) and left without preparing a report
and not mentioning the problem.
after that i had called the vijay sales person and your toll free no.every day.
but everybody on phone tells me that Sr. Technician will come and solve your problem in 24 hours.its been 8 days (i.e.192 hrs.)but nobody has attended the call .if my ac doesn't start working by tommorrow morning i m going to the CONSUMER COURT & file a suit against the company as well as with VIJAY SALES for selling such inferrior qlty products. and not to mention ofcourse very very poor service from LG Company.
my fatherr has a high bp and cannot sit in the office w/o AC. he has not attended the office since than.
pls see to it that the ac starts working by tommorrow morning or pls give me a replacement.
henceforth it is decided that no more LG products should be bought due to poor response of after sales service.
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