Sir,
I bought LG KP500 cellphone bearing No.905IPBY269861 on 23-8. When ever the phone gives problem I used to approach GS system, which is situated in Nandanam, Chennai. I had very better experience with them. Particularly on 17-8 (Complaint No. R170810012) I approached them with a complaint that cellphone displace goes to dead very often however the cellphone was active. They diagnosed the cellphone and told me that no problem with the set and the problem was due to battery and stock of battery was not available at the time and advised me to approach them after a week. As I continued to face the problem even though the sufficient batter back up was available, i approached them again on 23-8-10. They diagnosed the set again and told me that they have rectified the same and the cellphone will be alright. Though I approached them within the time limit of three months warrenty available for the service, they have collected Rs.276/- from me. Unfortunately, again i faced the same problem and again I went to the same service centre. This time they told me that some problem with the mother board and said that it needs to be replaced. As I did not have faith on their quality of service, I have taken back the cellphone. Now my cellphone is totally dead. Particularly before handing over the same to them the cellphone used to work without display. Now cellphone is totally dead. I strongly apprehend against the service centre for not rendering proper service and collecting money without doing required service. Immediate action against the service center is required and my problem should be rectified.
Thanking you,
Yours,
S. Dhayanidhi,
Chennai
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