Perhaps LG should change their slogan from LIFE is GOOD to LIFE IS BETTER WITHOUT LG. I was a die hard fan of LG, so when i got married some 7 years back, i bought their washing machine, microwave, even a music system... and then 4 years back i bought 32" LCD TV at the price of 69000 when all my friends told me to go for Samsung or Sony. I wish i had listened to them.
After speaking to an LG engineer in Bhopal, i decided to take an AMC coz he suggested that LCDs after 3-4 years tend to start giving problems. So i requested for an AMC for 1 year and the engineer said that i will have to take it for 3 years as 1 year AMC is not available on LCD. I paid 6600 for the AMC. Then, in a month i shifted to Pune and within the first month the LCD started giving me problems- The video used to disappear and only audio remained... I started calling at the Call Centre... it took them 2 months to send an engineer who clearly said that he can only come on time suitable to him and not at my time (i am a working woman and work from 9am -7pm)!!! And i though Customer was the KING!!!
Anyways, finally, he came and said that the LCD needed a part change and he will place the order. Well, God only knows where he went to place the order coz after a whole lot of follow-ups, he came back with that part almost after a month and a half only to realise that the part is not working on my TV and the problem persists. He said the TV will have to be taken to the workshop... so next week it was taken to the workshop and i was given another sorry TV as a replacement. Another round of folow ups happened before i was told that the part required was no longer in production and they will give me a refund. And last week, someone called to say that my cheque is ready... I was shocked to know the amount... a mere Rs12900 which i refused to accept. they said they will come back to me after talking to their seniors and its a week since and i have not received a call. Its more than 5 months and my problem remains unresolved!!!
WORST SERVICE EVER, i had in between written on the lgcare ID but never got a response, Call centre is pathetic and so are the engineers. Today, i feel like throwing all LG gadgets that i have at home and i just MIGHT!!!
If there is an LG hate club, i would like to join the same and ensure this message is posted on all consumer forums!!!
Nidhi Verma
9923006171
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