My views, feedback & Complaint that I am facing with the After sales service provided by LG Electronics
I had purchased a LCB 32” LCD TV in 2008 through e-Zone in 2008 with S No. 807LPSY004534 and the same was working fine till 8th of December which led me calling your customer service.
Attached is the job sheet received from your service representative.
· Customer service guys promised a call from support engineer within 24 hrs which happened.
· Service engineer who visited my house examined the TV and said that the board is damaged and needs to be replaced and cost will be INR 3800 1101 (labour cost).
· I agreed and board was replaced and settled but the issue was not resolved.
When contacted the person with the complaint, he said he will recheck the issue.. which did not happen for next 3 days. Again I had to call up customer care and speak to Mr. Praveen who in turn gave me area service manage Mr. Krishna Kumar and number which I have misplaced now who did not return the calls.
I then had to call up the person and threatened him that if he does not turn-up I will file a complaint in consumer court which led him to appear, when the panel was opened and board removed I found that the replaced one was not new one as he claimed but a refurbished one. Screaming at him he did acknowledge that this board was used by mistake and then replaced with another one.
Just after 5 months I face the same issue and my TV is dead. I have again registered a complaint with customer care with reference number “RNA110515049103”, can someone look into this and provide resolution to my complaint.
I would like to know if the attached sheet is what you present to customer as an acknowledgment which has no serial number or customer complaint number captured in it (Please refer attached PDF).
Labour cost of INR 1101 seems odd and would like to know what is the % of service tax is and labour cost in figure.
And for your kind information list does not end here have troubles with 1 ton split AC which came with a broken front door which is still not replaced.
Can I expect better service from LG electronics.
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