LG Electronics/washing machine
No service

I purchased LG washing machine model WD 8001 CI 10 years back. I had lodged complaint on 16th of June but till date nothing has been done to rectify the same. Technicians who visited were useless. LG has shown inability to rectify as they cant locate diagram of 10 years old model. No washing machine requires such service before 10 years. If LG cant locate details of their own product then who will purchase LG products with this kind of service