Hi,
I am really disstisfied from the service proved by LG Elctronics. I wanted to speak with LG for repiaring of my Washing MAchine and after a lot of effort, finally after a fornight on 23rd Sept Mr. Parsuram from LG services [ Fair Deal Services ] came and picked up my faulty washing MAchine. Challan number was - 455. He confirmed that, they will provide a replacement till the time my machine gets rectified, but they never gave any replacement.
Now It's almost amonth & I don't have any clue as to what are they doing.
Please see the following Trail mail for exact picture :-
From: "[email protected]"
To: manavi manas
Sent: Thu, 7 October 4:33:07 PM
Subject: Re: sorry
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number 9811354667.
Thanking you and reassuring you of our best services always.
Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
manavi manas
To
[email][email protected][/email]
10/07 09:54 cc
AM
Subject
sorry
Hi Shweta Puri
it seems that LG people are not able to repair their machines... if that is
the case i want my machine back so that i can get it repaired from
somewhere else... you people are not even bothered to even revert to the
mails...
ritu
From: "[email protected]"
To: manavi manas
Sent: Wed, 22 September 5:30:38 PM
Subject: Re: Complain Registration from LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine - 160910108057
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number 9811354667.
Thanking you and reassuring you of our best services always.
Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
manavi manas
To
[email][email protected][/email],
09/22 10:06 [email][email protected][/email],
AM [email][email protected][/email],
[email][email protected][/email],
[email][email protected][/email],
[email][email protected][/email],
[email][email protected][/email],
[email][email protected][/email]
cc
Subject
Re: Complain Registration from
LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine - 160910108057
IS ANYBODY LISTENING OR MY REPEATED COMPLAINTS ARE FALLING ON DEAF
EARS???
this is height of ignorance. LG is supposed to be a company who value its
customer but no such thing has happened in my case...
provide me with a solution asap...
ritu verma
From: "[email protected]"
To: [email][email protected][/email]
Sent: Fri, 17 September 4:48:30 PM
Subject: Re: Complain Registration from LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine - 160910108057
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your issue to the concerned branch office so that an
immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, on
our service ID [email][email protected][/email].
Thanking you and reassuring you of our best services always.
Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Complaint No|160910108057 |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Name |ritu verma |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Email id |[email protected] |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Address 1 |33, first floor, |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Address 2 |Jaipuria enclave |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Address 3 |Kaushambi |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Landmark |&-- |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|State |Uttar Pradesh |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|City |Ghaziabad |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Pin Code |201010 |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Std Code |0120 |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Phone No |4291203 |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Mobile |9999912453 |
|Number | |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Product |Washing Machine |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Subcategory |Front Loading |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Appointment |16/09 |
|Date | |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Type of |Complaint |
|query | |
|&&&& &&&&&&&&&&&&&&&&&&&&|
|Remarks |I am using LG front loading washing machine.(Capacity-5.5Kg, |
| |Model No. WD-85260NP).its drum is not rotating.i have lodged|
| |a complaint some 15 days back and was told that service |
| |engineer will visit in 24hrs time.no one has contacted us |
| |since then.my complaint no. is: C109.please treat it as |
| |urgent... |
|&&&& &&&&&&&&&&&&&&&&&&&&|
| |
&&&&&&&&&&&&&&&&&&&&|
Now, we are totally clueless as to what to do. Finally after lot of efforts I called up Mr Sunil Wadhwa - 9811354667, & asked him about the status. he told me that he will call back in 10 minutes after checking the status. BUT As expected I didn't get any call. Then I called him after 2 hours & he again told me that he is yet to get the details & some mr. DILIP [ 9711997878 ] is calling me with the status . he put me on hold & then disconnected. Then my wife Ritu verma [ She was co-ordinating for this since very begining ' recd a call from Dilip & he told that they are not getting the spare part { Dreum }, hence the machine is still not rectified & is looking for this & will try getting this fix ASAP.
Then I called DILIp but he didn't pick up the call [ As expected ]. I am totally clueless as what to do. they are not reverting, not showing any repsonsibility. very careless & rude attitute of the employees. I have lodged a complaint on LG cenbtral customer care number as well [ BUT they dont even know how to communicate, so I don;t think anything gonna happen through them ]
Now, request you to please get this complaint registered & let me get my washing machine back from LG.
A highly dissatisfied Customer of LG
Nishit Verma
9711003833
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