Dt of LCD TV purchased - 3rd Oct'09
No of times service engineers attended the problem - 6
times within 2 months
No of times the PCB was replaced - 2 times with in 2 months
Problems:
1. 1st compliant was made on picture quality and subsequently the PCB was
changed for that but there was no change in the picture quality. Instead of rectifying the picture problem the audio problem got added and that was because of the bad quality (older one) of the PCB was replaced.
2. 3rd time when the engineer who has come to look at the problem, missed one of the screws to assemble the PCB and screw was found by me.
3. Second time the PCB was replaced yesterday to rectify both the picture quality & audio problem. However there was no improvement in the picture quality and ghost/blurr image is still exist. Added to that now the color of the picture has also gone bad and it is looking as a black and white picture (with green back ground)
4. So far I had made 100 of calls and sent several mails wasting my golden time and energy and in this 2 months I had a mental agony and was not able to concentrate on any other things.
5. I had tried calling the supervisor who has attended the problem on 22/12/09 but in vain. I also spoke the service manager who has assured me that he will confirm by 23rd evening. but till now response.
I don't want to hear any more compromise/explanation from LGI and now I wont allow the LG Engineer to touch the TV. I only need is brand new TV as a replacement or refund the whole money I had spent.
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