Hi,
I am writing this post with a feeling of terrible pain which has been inflicted on me by LG servie centre. Your partner Fair Deal services have left not stone unturned in making my life miserable. It is a very bad company with very third class service. Neither do your people have empathy nor courtsey or decency to talk with customers. Whenever I call the call centre all i recieve is a fresh omplaint number and empty promises of getting it done at the earliest. I atleast expected a call from the Nodal Officer-Pooja Mathur but haven't recieved any. I have been trying your number too but haven't managed to get through.
I would like to know if there is a TAT for LG service centre to close a call, if yes then what it is?
I am writing in reference to complaint no. (RNA120619052129 & RNA120630079244- same complaint-same product). Please find the chain of events as mentioned below:
Call registered with Call Centre:19-Jun
Engineer Visited:22nd Jun, he asked me to send machine to workshop for chemical cleaaning as dust was coming out of machine, he assured me machine will be picked up next day
Machine picked up:26th Jun, I asked for estimate, estimate on phone was revised from 1000 to 5000plus stating that along with cleaning, drum and gasket would be replaced
Estimate sent to me on:02nd Jul (in 6 days) Fairdeal services engineer claimed that he sent it to a wrong e-mail id, again i was promised that machine would be returned within 4 days
I approved estimate on e-mail on 3rd Jul'12.
Called Service centre on :06th Jul, eng promised machine would be given back on 07th Jun as they have shortage of manpower who could repair the machine
Again I recieved a call on 06th Jul evening stating that they have recieved a wrong part and need to reorder it. Hence it would take another 4~5 days
I would like to ask you people if you understand the pain a customer goes through if he is without his machine for as long as 3 weeks with no guarantee of when the machine would be returned. I have had a very bad experience with LG service and I assure you that I would never buy a LG product ever again nor would advise anyone to buy it. If you guys have to upkeep good name and reputation you must take strong action against service centres like Fairdeal which are playing with customer's emotions and money. Thanks for your THIRD CLASS SERVICE and WRETCHED service experience with your service centre!!!
Thanks,
Saurav Kuma
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