Hi There,
I want replacement of 2 AC and 1 refrigerator as neither your product come up to the commitment nor the services provided by you.
We have bought each and every home appliance from LG like Refrigerator, AC, LED TV, Microwave and washing machine.
We use to trust on LG product and services and after completion of Warranty period We had paid money for AMC of AC and Refrigerator.
But the services which we are getting from LG is not up to the mark and we are running behind your call center agents to get the service done.
AMC done in the name of ALKA JAIN.
Address: A-255 Sector 31, Noida
Contact person: Alka Jain
Mobile No : 9818025564
Issue : 1
Dated 21st March
Product: AC Window
Model No : 706NLYX001530
AMC No: KH4792
AMC Date : 3rd Feb
We had registered 1 complaint to check our Window AC on 21st March as it was not working. Your engineer visited to our place and said that he will again visit our place to get it repair but he never turned up there. My AC is still not working.
Now when we are calling on call centre number they say that that complaint has been closed and when we ask reason for closing without any resolution some time they say it has got closed due to technical issue, Some time they say due to compressor issue we have closed your complaint and some time say we don’t find your AMC number.
Till Date my AC is not working.
Issue : 2
Dated 2nd May
This is about another AC.
Complaint no RNA110502066897
AMC details 4791
AMC Done on 3-Feb-11
Visit date 5-Feb
We had registered 1 more complaint on 2nd may and your service engineer visited on 5th may and checked the AC and said that there is some problem related to Gas also said that he will revisit our place to get it repair but till date no one has visited.
Issue : 3
Complaint No RNA110427084613
Date 27th April
No one has come to resolve the issue till date, Are you guys are serious to give the service???
If you will not arrange the visit to resolve the issue will go to consumer forum.
Regards
Ratnesh Barsaiyan
9212100960
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