Dear Sir
I have purchased three years back LCD Model Number 371c7r serial number 704ml100102 from Dubai. When I was transfered from Dubai I took this to India and was working fine. I had taken an AMC after the completion of the International warranty (Warranty Number 1021200). This was taken for repair and now it is nearly six months everytime they have an excuse that part has been ordered and it would take a few days to come. Now it is past all these excuses that they now need the purchase bill copy. I dont understand as a layman what is the purpose of all that history. Moreover I have given to the LG Service Centre and it is there product.
I have at home most of my electronic appliances from LG but have never faced a problem. The service Manager is adampt that he needs the purchase bill which unfortunately I have misplaced over the years. I am now in Bahrain and have spend lot of money on International calls. Customer service has been crap and there is no proper response and moreover it took six months to realise that they need the receipt. I think this is the height of harassment that I can receive. I do not know if this mail also falls in deaf years but would like someone to escalte the matter to the highest level.
Once I am back in India will like to move to the court so that the people will know about the service of LG products. It happened to me it should not happen to others.
Please contact me on 00914792453052 or email me [email protected] or my Bahrain number 009733974001
Looking forward for your cooperation.
Thanks & Regards
Mathew
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