My name is Dinesh Kumar Agarwal. I live in Bareilly, U.P.
My tale of trouble begins on 4th March when my brand new LG LCD TV became dead. I purchased this LG TV on 1st Jan. vide bill no. 42 from Vision Enterprises, Bareilly. It’s a 32 inches LCD TV Model no. 32LG80FR. There were just 2 months have passed on 4th of March when my LG TV stopped working. On that date I lodged a complaint with LG Customer care no 0581-39010909 and they gave me request Id # C1030401428 and assured me to solve my complaint within 24 hrs. But due to some unavoidable conditions, the technician could not visit my place as our city Bareilly was caught under curfew since 2nd March which was relaxed only on 5th & 6th March for 1 hr.(morning 9am to 10 am), and on 7th March for 5 hrs. (6 am to 11 am). On this date, i.e. 7th March I requested the customer care of LG to send the technician on 8th March if relaxation is given for certain time, and then the technician visited and inspected my LCD on 8th March. After inspection, the technician Mr. Devendra Singh told me that the supply of the TV is dead and a new supply will be demanded from the company. He also told me that this process will take not more than 3 days to bring my LCD in working condition. Unfortunately, our city was again arrested under curfew till 14th March with nominal relaxations of 5 to 8 hours every day. Thus, these days go useless and I didn’t bother more. But since 15th of March, relaxation was given for whole day and city starts recovering from the curfew conditions. I telephonically asked the technician regarding the supply of my LCD, then he told me that the same has been demanded from the Company and will be available probably the next day. But sir till date I have not been replied by any of the company people. I also called the customer care on 20, 22 and 23rd March, but every time I am asked to wait for 24 hours to get my problem solved. The customer care executive also gave me the number of their customer care officer (CCO) Mr. Shashi Singh Mob. 9918701050 and asked me to contact him, if my problem is not solved. On making a call on this number, my call was not even received. Now, on 24th March I got a call from the local LG Service centre and they told me that my LCD’s defective supply will be available within 3 days (this assurance was also given to me by the local service centre on 17th March). I asked them to refund back my money and take away their LCD TV. On calling again to the customer Care of LG they informed me that my request no. C1030401428 dt 04-03 has been cancelled by the local service centre giving reason that “the customer could not be contacted on his mobile” and they told me that I have again lodged a new request at 3.32 p.m. on 24th March having ID # C1032424512. But sir actually I didn’t lodged another request. On making further enquiries, I also came to know that there is no one above the CCO in LG with whom grievances could be reported.
I wish to tell you that after bearing all this, I don’t want to remain attached LG and I wish that my money be returned back to me and LG can take away their LCD TV. I will buy some other company’s TV. I am really frustrated with the pathetic services of LG. If I remain attached with this company, I think I will have to bear their poor services in the future also. I think with LG - LIFE'S NOT GOOD.
Dinesh Kumar Agarwal
565, Sahukara, Near Sri Balaji Darbar,
Bareilly – 243003
Uttar Pradesh
Mob. : 9897140384
Landline : 0581-2452884
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