I have a situation here and need your help through Consumer's Forum. My LG microwave had a breakdown recently. I immediately lodged a complaint with the LG customer care dated 23rd July bearing complaint no: C1072331164. They claimed that they would attend to the call in 24 working hours. There was no response from them till 29th July. The technician came but returned back saying he had no spares and said he would return with new spares. There has been no response from them till date. I called them multiple times regarding the same. They claimed they would respond in the next 24 hrs every time. But no sign.
A second issue with the same is that: I had taken the microwave to the LG service centre in Arlem on the 22nd of July. They claimed that they do not offer services there and we have to place a complaint with the LG customer care and that the technician would come home. It seems like this is a money making racket they have. I confirmed the same with the customer care and they said they are supposed to provide services at the service center. The technician claims a charge of Rs. 250/- for his visit.
Thirdly, they wouldn't give parts to our private technician even though the microwave is out of its warranty period. They say that only their personnel are supposed to address this problem which they haven't in spite of repeated calls and complaints to the customer care.
I'd like to know if some action could be taken against them. Kindly take them to task through Consumer's Forum if you think this is valid. Else let me know how I could go about.
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