To,
THE GENERAL MANAGER,
LG ELECTRONICS INDIA PVT LTD,
PLOT NO. 51, SURAJPUR KASNA ROAD,
GREATER NOIDA 201306 (UP).
Sir,
I like to state that, I Mr. Chanchal Chatterjee had purchased a L.G refrigerator model no-GL-225.FEDG5, S.L-010LPUH 042662 on 25/12 in the name of my daughter Miss. Aishika Chatterjee, tax invoice no-C1854, from National Electronics. Add-Bhiringi, NachanRoad, Durgapur-713213 (W.B.), ph no-(0343) 2582851, Branch off:-SUHATTA, City Center, dgp-713216 (W.B.).
On that date a van-rickshaw puller brought the refrigerator to our house and he installed the product and said us to use. But when I read the LG-guidelines manual I saw the point no C. where it says that at the first time when the machine start it should run at least 6 hrs without loading food stuff/water.
So, my refrigerator is not installed properly and also no service technician visits my house. no stamp and not fill up the warranty card. I complained three times to LG Service through SMS on 57575. Complaint no-RNA110217041429 on 21/02. But no response came from there side.
Now my question is that if the machine is not work properly after one year who will be responsible??
The National Electronics also gave the refrigerator stand, which is crack. But after repeated complaining the stand yet not changed.
Therefore. I request you to look after the matter as soon as possible and the necessary action so that I can use my refrigerator properly.
Thanking you, yours faithfully,
Chanchal Chatterjee
Cc to: Branch manager (Asansol
National Electronics (Durgapur, W.B.)
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