I am living at B-151 sector-11, Faridabad, Haryana. I bought one refrigerator of 310 litre capacity of Whirlpool make, iceberg model no. 32 elite from M/S Mohan Electrovision, Mohna road, Ballabgarh (Faridabad) vide bill no. 8717 dated-09/03. This refrigerator stopped cooling in second week of April when it was put to use. I tried to contact the dealer and the local service center. I lodged my complaint and my complaint no. was HR408005119. I was given customer ID vide PCN-HR/C/04/08/11507. I was told to contact one Sh. Nirdosh on his phone no. 9211535024 and another no. 9213097238. The telephone no. of Ms. Sangeeta were also given 95129-6512538/39. I lodged my complaint. On 17/04 one service engineer Sh. Satish visited my residence against my SRN no. 4628 dated-16/04. He told that there is gas problem. On 18/04 one engineer Sh. Prem came and he repaired the refrigerator by refilling the gas. On next day i.e. 19/04, the refrigerator again stopped cooling. On 19/04 Sh. Satish again came and after making a call to the service center told that this piece shall be replaced. Thereafter I and my wife have been making calls but we are not getting satisfactory reply. On 19/04 we were told by one Ms. Ekta from the office of Ms. Sangeeta that we will get the new refrigerator on or before 23/04. When the refrigerator did not arrive even on 24/04, we made another call and we were told by Ms. Ekta that she has arranged a refrigerator of the same model from Panipat and we will get the new refrigerator on 28/04. In the evening of 28/04 when the refrigerator was not delivered we made another call to Ms. Ekta, and we were told that the refrigerator could not be delievered as the autorickshaw carrying the refrigerator has broken down and we will get it by tomorrow i.e.29/04. Today again when the refrigerator was not delivered I made a call to sh. Nirdosh and my wife made a call to Ms. Ekta. I was told by Sh. Nirdosh that he is in the process of reconciliation of stock and he would get back to me in an hour. Ms.ekta on repeated calls made by my wife told that we would get the new refrigerator by 01/05.
I also made a call to Sh. Nirdosh on 28/04. whenever we make a call we are informed that they will get back to us in 15-20 minutes time but we never get a return call. The phone no. 9211535024 of Sh. Nirdosh always stands switched off even during office hours. From the act and conduct of the officials of the company it is evident that they are least bothered towards the grievance of consumers/customers. We are under tremendous pressure and mental agony as because of this defective and sub standard refrigerator all our milk products, vegetables and fruits are spoiling. It is requested that our refrigerator be replaced henceforth.
Yours truly,
Om Prakash S. Shekhawat
Advocate
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