I had bought a high end Refrigerator (GC-L217FLQ) from an authorized dealer of LG in April'11. The refrigerator stopped working on 30.12.2011. I lodged a complaint on the same day comp. no. RNA 111230034433 was given to me.
Our misery started from that day, the first person who came said some part needs to be changed and that the same was not in stock and it would take a few days. After a good 5 days later the part was replaced but still the fridge would not work. I then had to follow up with them to get service refrigerator; as I was told that the 2 other parts would now need to be changed and which were also not in stock. After repeated calling up the service refrigerator was finally delivered. The parts required according to the service personnel were once again replaced yet the fridge would not work!
More then 2 persons visited our house and none was able to resolve the issue.
Finally I was told that a replacement fridge would be given, after waiting for a couple of days, when no replacement came I was told by their Manager; Mr. Sameer Saini (9811354534) that the fridge model was discontinued and that they would refund my money.(This model still appears on thier web site by the way) When I insisted that he share with me the company policy and put me on to a senior person as I was not satisfied with his replies he point blank refused to do so. When told that the MRP of the fridge was more and moreover the prices had gone up since I brought the fridge they were escaping their liability of servicing for even the first year; they should either give me an equivalent model or refund the MRP price. He assured me he would call, but never got back to me.
I request the senior management to look into the grievances and the relevant government authority to check this practice of palming of sub standard product (s) by such 'Goliath' MNC companies in India. I am sure in any other country they could not have got away with this daylight robbery.
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