I purchased an LG refrigerator from Subham Electronic Jorhat in 26-05-10 and in 11-05-12 a problem was detected in the fridge that it does not gets cold and on 14-05-12 i lodged a complaint in the Jorhat LG service centre throgh telephone in the number 03732309047 and the operator gave me a blunt and vague reply that they have have many complaints pending service and could not give me any expected date when they can attend me. Whereas they noted down my complaint, landmark and phone details but no one turned up. I did not receive a single call from the service centre but on the contrary i repeatedly called the service centre. I also called up the Manager/ In charge and sensitized him about the whole matter but he also gave me the same reply and failed to attend me. At last on 21-05-12 a person came to me and refilled the gas and I paid him Rs 862/- for all the charges. to my surprise the problem persisted and i called up the service centre yesrterday i.e on 29-05-12 and narrated the case but till now no phone calls no attendant. I again called up the service centre and got a blunt reply that the person who mends has not turned up. I called the Manager/ In charge and he replied the person / mechanic met with an accident. My complaint is I did not receive any phone call from the service centre and also did not receive any feed back calls and their sevice is too poor and slow and the persons are irresponsible and are not fit to work in a service provider office. please take note of my complaint and take necessary action against the team in Jorhat LG service centre.
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