Sir,
As below e-mails, and telephonic talk with Mr. Swapnil Salvi, CS-MUMBAI, LG India Ltd. told that WE ARE NOT REPLY ABOUT COMPANY POLICY, IF YOU WANT TO GO FOR FURTHER COMPLAINT YOU CAN GO.
PLEASE LOOK IN TO THE MATTER URGENTLY AND REPLY ME.
Thanks,
SAMIR JIWRAJKA
9321781033
&-- Forwarded Message &-
> From: SAMIR JIWRAJKA
> To: [email protected]
> Cc: [email protected]
> Sent: Mon, February 14 2:43:36 PM
> Subject: Fwd: Complaint No. RNA101217031806 Dated 17.12.2010 AND Complaint
> No. RNA110125074935
>
> URGENT
>
> Customer Service Department,
> LG Electronics India Pvt. Ltd.,
> Plot No 51, Surajpur Kasna Road,
> Greater Noida - 201306 (U.P.)
>
> Dear Sir / Madam,
>
> This is to inform you that I have lounge Compaint No. RNA101217031806 Dated
> 17.12.2010 regarding rusted door of Refrigerator - Till Today the same was
> NOT SOLVED.
>
> Status shown by complaint department is CLOSED. [Not inform to me why the
> above complaint is CLOSED - Although the phone officer told FALSE on phone
> that they contact on my telephone number and I have not replied - So they
> Closed the Complaint].
>
> Second Complaint by me vide No. RNA110125074935 in January.
>
> While continuous follow-up daily with phone officer and LG Floor officer Mr.
> Kalpesh Rathod told me that we will attend the same and we will solve the
> problem - but unfortunately he DON'T. Mr. Kalpesh Rathod told me that Mr.
> Mahavir (Repair Manager) will attend the complaint soon - but unfortunately
> he also DON'T . After that Mr. Kalpesh Rathod told me that his senior
> Mr. Swapnil Salvi attend the same and gave me an Quotation on my e-mail ID. I
> gave test mails 2 - 3 times (As per below e-mail) but all the time he
> replied on telephone that he doesn't received the e-mail. While given e-mail
> to Mr. Swapnil Salvi I always C.C. to my self and the same C.C. copy
> delivered and the original mail was not delivered (What you think is this
> possible???) - but unfortunately he also DON'T.
>
> Any one of the above only assured me all the time that your complaint will
> be solved by them.
>
>
> Details of my Complaint about Refrigerator is :-
>
> I have purchase LG double door refrigerator before 12 or 18 months before.
> Same get rusted on the bottom side of front door.
>
> "My Question is this that Is this the Quality of your LG double door
> refrigerator who get's Rusted in 12 or 18 months???
>
> And
>
> I don't understand that why your representative and field officer like Mr.
> Kalpesh Rathod and Mr. Swapnil Salvi are not solving my problem.
>
> At last after get frustrated I gave this mail to you at Head Office.
>
> Please look into the matter personally, and please reply me at the earliest.
>
> Once again, I request you that please look into the matter on priority
> basis.
>
> Thanks,
> SAMIR JIWRAJKA
> Contact No. (M) 9321781033
>
>
>
>
> &&&- Forwarded message &&&-
> From: SAMIR JIWRAJKA
> Date: Mon, Feb 14 at 1:48 PM
> Subject: Fwd: test
> To: [email protected]
>
>
>
> &&&- Forwarded message &&&-
> From: SAMIR JIWRAJKA
> Date: Mon, Feb 14 at 12:34 PM
> Subject: Fwd: test
> To: [email protected]
> Cc: [email protected]
>
>
> testmail
>
> SAMIR JIWRAJKA
>
> &&&- Forwarded message &&&-
> From: SAMIR JIWRAJKA
> Date: Sat, Feb 12 at 5:04 PM
> Subject: test
> To: [email protected]
>
>
> testmail
>
> SAMIR JIWRAJKA
From: Samir Jiwrajka [mailto: [email protected]]
> Sent: 15 February 12:28
> To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
> Cc: [email protected]; Me; SAMIR JIWRAJKA
> Subject: Fw: Fwd: Complaint No. RNA101217031806 Dated 17.12.2010 AND
> Complaint No. RNA110125074935
>
> REMINDER
>
>
> PLEASE GIVE ME REPLY / ACKNOWLEDGMENT THAT YOU HAVE RECEIVED THE MAIL.
>
> Thanks and Regards,
> SAMIR JIWRAJKA
> CONTACT
> (M) 9321781033
From: SWAPNIL SALVI
To: "[email protected]"
Cc: "[email protected]" ; MS SERVICES ; "[email protected]"
Sent: Wed, February 16 1:47:02 PM
Subject: FW: FW: Fwd: Complaint No. RNA101217031806 Dated 17.12.2010 AND Complaint No. RNA110125074935
Dear Samir,
This is for information, set is having One year warranty (12months) from date of purchase, during warranty failure company will do free of cost part replacement and no service charges (which is defined on warranty terms and conditions). Since set is beyond warranty, part will be replaced on chargeable basis.
Please revert if you are ready for chargeable repairs.
Reply awaited.
Regards,
Swapnil S.Salvi
9920323805
CS-MUMBAI
rom: Samir Jiwrajka [mailto: [email protected]]
Sent: 16 February 14:19
To: SWAPNIL SALVI/LGEIL Mumbai Direct Service ([email protected]); serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM ([email protected])
Cc: PRAFULCHANDRA KARKERA/LGEIL Mumbai CS ([email protected]); MS SERVICES; [email protected]; SAMIR JIWRAJKA; Me
Subject: Re: FW: Fwd: Complaint No. RNA101217031806 Dated 17.12.2010 AND Complaint No. RNA110125074935
Dear Swapnil,
First of All thank you very much for your today's reply in response to my e-mail dated 14.02.2011 and 15.02.2011.
In my e-mail I have mentioned Some question that was not replied are as under -
1. "My Question is this that Is this the Quality of your LG double door
refrigerator who get's Rusted in 12 to 18 months - [As per telephonic talk with you have inform me that this refrigerator was purchased on 07.12.2008 and As per my complaint dated 17.12.2010 i.e. 24 months"??? - Is this your company maintaining Quality??? - Reply.
2. I want Quotation that was not provided in this Reply - Explain Why?
3. You have not Replied the reason for delay in Reply to my complaint - Explain Why?
Once again I request you please give me full reply alongwith Quotation.
Thanks and Regards,
SAMIR JIWRAJKA
CONTACT
(M) 9321781033
From: SWAPNIL SALVI
To: Samir Jiwrajka ; LG Service
Cc: "[email protected]" ; MS SERVICES ; "[email protected]" ; SAMIR JIWRAJKA
Sent: Wed, February 16 3:01:30 PM
Subject: RE: FW: Fwd: Complaint No. RNA101217031806 Dated 17.12.2010 AND Complaint No. RNA110125074935
Dear Samir,
Solution :-
· My Question is this that Is this the Quality of your LG double door refrigerator who get's Rusted in 12 to 18 months - [As per telephonic talk with you have inform me that this refrigerator was purchased on 07.12.2008 and As per my complaint dated 17.12.2010 i.e. 24 months"??? - Is this your company maintaining Quality???
&-- As per company policy set is beyond warranty, part will be replaced on chargeable.
· I want Quotation that was not provided in this Reply
&Model no :- GL-244GP4, sr.no-811NLCP016491, DOP-07/12, CallnoHLEC102010131, problem door rusted, part-cost (DOOR) Rs-1088/approximate service charges.
· You have not Replied the reason for delay in Reply to my complaint - Explain Why?
&Delay reason, payment dispute.
Regards,
Swapnil S.Salvi
CS-MUMBAI
9920323805
Dear Swapnil,
In response to my below mail question -
1.
My Question is this that Is this the Quality of your LG double door refrigerator who get's Rusted in 12 to 18 months - [As per telephonic talk with you have inform me that this refrigerator was purchased on 07.12.2008 and As per my complaint dated 17.12.2010 i.e. 24 months"??? - Is this your company maintaining Quality???
You have replied that -
&-- As per company policy set is beyond warranty, part will be replaced on chargeable.
This all about you have mentioned about warranty, but what about "Quality"??? and what about the old door which was replaced at the my cost of Rs-1088/approximate service charges??
2.
You have not Replied the reason for delay in Reply to my complaint - Explain Why?
You have replied that -
&Delay reason, payment dispute.
First of all please clarify when I was oppose/dispute??? - I want quotation in written on e-mail and you have not reply after my 2 - 3 times given test mails by me. This is really Disgusting "You blame me regarding Payment dispute" rather then excepting your mistake/delay in replying to me.
3.
I want Quotation that was not provided in this Reply
You have replied that -
&Model no :- GL-244GP4, sr.no-811NLCP016491, DOP-07/12, CallnoHLEC102010131, problem door rusted, part-cost (DOOR) Rs-1088/approximate service charges.
O.K. but Can my work will be done Immediately (Because there are so many days have been passed by you in this matter).
Please reply to my e-mail Immediately after receiving your reply I confirm the same.
Thanks and Regards,
SAMIR JIWRAJKA
CONTACT
(M) 9321781033
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