Reference: Next, Jaljog< Jodhpur (Rajasthan)
Invoice No. 205007 / 123 dtd 29-04
Item: Electrolux EXL:275Lts-ER28DHOLFS- FROSTY SILVER REFRIGRATOR
REAPIRED : 5 TIMES IN 2 MONTHS.
WE FEEL CHEATED AND NEGLECTED TO UNDERSTAND THE APATHY IN AFTER SALES SERVICE. THOU SERVICE IS PROMPT BUT THE REFRIGRATOR IS DEFECTIVE.
YOU ARE REQUESTED TO EITHER COMPENSATE FOR RS. 2000 PER PROBLEM X 5 TIMES = RS. 10, 000 FOR THE PERISHABLE KEPT IN REF. GOT STALE AND SMELLY. OR REPLACE THE REFRIGRATOR.
PLEASE UNDERSTAND AFTER PROMPT SALES SERVICE DOES NOT MEAN THAT OUR HOUSE IS UTILIZED LIKE A SERVICE CENTRE.
PLEASE REAPLCE THE REFRIGRATOR AND ADVICE YOUR STAFF IN JODHPUR TO BE MORE UNDERSTANDING AND CUSTOMER ORIENTED OR ELSE WE SHALL BE LEFT WITH NO OPTION BUT TO GO IN FOR PRESS RELEASE WITH DOCUMENTS APART FROM CONSUMER COURT. MAY I SUGGEST YOU TO KINDLY TAKE THE REFRIGRATOR AND REFUND THE AMOUNT AS A ALTERNATE.
NOTE: YOUR ENGINEER HAD VISITED YESTERDAY TO RECTIFY THE PROBLEM AND THE COMMENTS WERE NOTHING IS WRONG. THE PROBLEM IS LIGHTS ARE ON BUT THE COOLING HAS GONE. THE ICE IS MELTING.
TODAY 04-07-08 : 7:00 AM AGAIN THE PROBLEM HAS COME (SAME) : ALL PERISHABLE HAS BECOME SOUR. KINDLY RETURN THE PAYMENT AND TAKE THE REFRIGRATOR AS IT HAS BECOME A HEAD-ACHE. IT IS A DEFECTIVE MODEL PLEASE UNDERSTAND AND DON’T LINGER THE PROBLEM GIVING BAD NAME TO YOUR COMPANY.
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