Hi,
My Room AC stopped working and I complained to the Customer care on 24-Apr which is 27 days before. The complaint number is C1042406056. I am so dissappointed that I have never experienced such a worst service in my lifetime with any products. In the 27 days I had atleast called the Customer care 20 times, The area service centre Whisen Enterprises, Tambaram, Chennai 20 times, The Branch General Manager Mr. Stephen 5-6 times and Service area incharge Mr. Srinivasan couple of times but till now my AC is not repaired. Whenever I call they say my AC will be repaired and fixed today only. If I call in the evening they say morning I will get it, if I call in the morning they say evening. Its been more than 15 days they have taken the unit from my home to service centre and everyday same story.
I have never seen such a bad sercie centre like Whisen enterprises in my lifetime. they just dont care about people and they dont bother do any service. On top of it most of the times they dont attend the call. The phone keeps ringing (both mobile and landline).
I have totaly 2 LG ACs at home and one year back the other AC had a problem with the compressor. It was in the warranty and I and my brother had to followup with the service centre and customer care for 3 months to get it replaced. Now there is another problem.
I am wondering how can they have such a irresponsible people in service. I feel I am punished for buying LG products. This GOOD experience thought me a lesson for buying LG products.
Poor LG Customer,
Vajjrapani B
Miles To Go Before I Sleep
0 comments