From: [email protected]
To: [email protected]
CC: [email protected]
Subject: Complaint against newly purchased LG Slipt AC-Urgent!
Date: Sun, 22 May 13:45:38 0530
Hi Pankaj,
I am a old customer of LG products and i have been using the same in my offices and home as well. I had recently purchased a slipt AC for office from Metro Cash & Carry which was installed by the LG installation center. Purchase Date; 3rd May in the name of A. Basu (my father).
But the same has stopped working since yesterday, late afternoon. Naturally we dailed your customer care no (1800 180 9999) around 8.pm and we were told that the engineers would visit us within 24hrs from the time of complaint. However after waiting till 12o'clock in the morning we had called cust care again. This time some male representative took the call and said that " I have taken a note of it but cannot commit that your complaint would be addressed within a day since today is Sunday"
Now, may i ask is this the way you are providing the support to your customers? During purchase of any product the sales representatives give an idea that we will be given support 24X7 related to any problem with the product and now when there is a genuine problem the support team is having such a relluctent attitude!
We are facing serious problems in the office work and unable to find a solution to this since noone from the LG team can promise to send an engineer to repair the product!
If this is the scenario then am afraid your projecting a very wrong and recullent image from your company which will result in drving away your customers to your competitors.
i would therefore request you to handle these situations sensitively and recruit proper cust care executives to tackle situations properly.
Regards,
Moumita Basu
Address ; 198/2 Santoshpur Avenue,
Kolkata 700075
Ph 9339790979, 9831103916
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