I have requested for servicing my AC on 15-03-10. The person who
attended the call told me that he will send a complaint ID. But nothing
happened. Or nobody came to service the AC.
Later on 21st March I requested. Then they sent me the complaint ID
C1032009001. Later the service person called me and told that he is
on the way and he will be here by 4.30 PM. But nothing happened.
He didnt even have the curtsy to inform me that he is not coming.
Later on Monday (22/03/10), when I checked with the customer
service, once again they sent me a complaint id (C1032223087) and in
1hr, the service person called me and asked me whether he can come
now. As there is nobody at home, I told him not to come today and
come on saturday.
Later today I checked with the customer care and they sent me
another complaint id (C1032705796) and told me that in 4 hours the
person will service the AC. 4 Hrs over and again I checked with the
customer care. The person attended told me that, in 2 hours, the
person will come for the service. later the service man also called me
and told me that he will come today by 4PM. But nothing happened.
And when I called him back, he is not even picking the phone. His
number is 919941669281 (Chennai).
When I checked with the customer care, they are again extending the
time to 2 hrs.
I'm not servicing my AC on their mercy. I request the LG authorities
to take necessary steps to service my AC on saturdays or sundays. I
bought the LG AC only because of the reputation you have. But if the
treatment is like this how can I go for a product of LG or suggest LG
to others?
The service is done by,
Whisen Enterprises, No. 1/23, 1st Street, Mudichur Road, West
Tambaram, Chennai-45.
0 comments