I had registered a service complaint on 1 st of june, time 8 pm. Till date there has been no response from your service centre. When i called into check, i was informed that the technician will give a call either on 3rd evening or will report your complaint on 4 th st 11 am. Hence, i had taken a days off to be in the house, so that the technician does'nt have to go back finding the house lock. When i called them to know the status, they without any remose saying that he will attend the call if possible on 5th. I had logged in the complaint on 1 st and your sevice team has not visited till date, it is almost 72 hours over and we have brought a product of the trust that we will be given good service and support. now i feel that i had taken a wrong decission of choosing your brand, it is not the first time i have had this experience, it is the third time. I am send this mail this time is because of luke warm response of your staff and no care attitude, which has embrased me.
We do take the product as per the committment and assurance given by the your staff at the sales counter. But it is latter we find we have done a wrong decission of choosing LG brand for our house hold product. Now that i am in the verge of exchanging few of my home appliance, but the experience has pushed me not to take your brand. More over, one plus one is two and two plus two is 4 and 4 4=8, what i meant is word of mouth canvas can bring down demand for your product. This what had happened to Maharaja brand. Either you render proper support and honour your committment, else... you can count on for.
Moreover please render proper training and guide them how to interact with customer with minimum committment for their salary they take.
Regards
Suresh a nand
0 comments