LG is not a reliable company at all. I have purchased two door refrigerator last year and it stops working now. I have registered so many complaints to LG corporate office, service centre in Greater Noida. While talking to them numerous times, they had this new story everytime, spare part out of stock... and order..., engineer will come..., what the the engineer didn’t rang you..., wait I connect you with him……long hold for approx.. 20 min, yes, it’s true that I have waited for 20 min to trace whats going on. Later I told the guy to provide me Managers contact number as I was too annoyed with the system. He gave me his number, after ringing the manager (Mr. Ram Chandra, Greater Noida) he assured and promised me that he will call me after investigating the same, but he didn’t rang (SAT 19 May). After when I tried ringing him his mobile was switched off. This shown how hardworking they are. I again rang service centre to get senior managers number this time, they hesitated to provide the same, but finally gave Mr. Atul Wadhwa (Branch Service Manager), after ringing him, I didn’t understood my problem instead listening he said I am driving, I am in a meeting, finally I got a call from someone assuring that he is delivering one standby fridge after a day (Mon 21st May). Still now I have not got any standby fridge or any problem sorted. AT THE END THAY ACTUALLY DON’T WANT TO LISTEN. NO SUPPORT, NOW THEY ARE DISCONNECTING MY PHONE. TELL WHAT TO DO. THIS IS REALLY AWAFULL.
PAM KAUR [email protected]
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