Please see the mail thread below. I would give you a good idea on the qulaity of post sales service LG provides in Gurgaon.
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MY LAST MAIL TO LG
I just want to inform LG post sales services that now there is no need to send LG Engineer. Some one called me yesterday from your Gurgaon Centre and confirmed that a senior engineer would be visiting me today before 11.00 am. But as I was expecting, NO one visited.
So, finally today I called a local mechanic and I tell you, the issue is now rectified. The machine is working fine now. What a LG Engineer couldn't rectify for a LG product, a local mechanic rectified.
I would forward a copy of this mail o LG head office, Noida to make sure company does know the actual status of their service.
Nitin Sagar
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MAIL FROM LG TO ME
Dear Customer,
Thanks for sharing your concern with us.
We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.
To help us serve you better, please provide us your valuable feedback, on our service ID [email protected].
Thanking you and reassuring you of our best services always
Thanks and Regards.
Ravinder Chaudhary
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
0120-256090
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MY MAIL TO LG
Concerned Authority,
This to bring to your notice that post sales service for LG products is very poor in Gurgaon. One needs to file complaint number of time to get engineer visit. The service is no where inline with the company's 2.1.1 post sales service strategy.
Many times the engineer has called and committed time for visit but didn't turned up. We kept waiting for his visit
I have a LG semi-automatic washing machine. I am facing problem with its dryer. I filed my first complaint on 28th Oct but got engineer visit on 2nd Nov only after filing complaint against.
Till now I have filed more than 7-8 complaints but the engineer visited me only three time. And unfortunately, in three visits he is not able to rectify the problem. Now he says that the machine is fine and it is the functionality of the machine that it would NOT WORK after three rounds. After every 3 rounds we would need to give rest to the machine for atleast 1 hr. I have never heard anything like this with any machine. We are using this machine from almost last 3 years and it worked fine even after many rounds of dryers.
I expect a visit of some senior engineer to look into the machine now. Hope, LG has not started taking its customers of granted.
Below are complaint numbers assigned for a few requests filed by me in last 1 month:-
C09B0103532
C09B0203413
C09B0604514
C09B1800694
C09B2203628
C09B2502471
The worst thing on this is after filing request I do get feedback calls from LG and inspite of complaining and raising the issue no improvement is seen in the service.
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