I bought a LG washing machine two yrs back. Recently I noticed a leak from the bottom of the machine and contacted the dealer, "Bhajanlal & Sons, Shillong" and was adviced to contact the local service centre. I lodged a complaint with the service centre and was assured of immediate service but nobody turned up. The complaint was lodged on last friday i.e. 11th of march. Again on saturday, I went to the service centre and was again assured that the service personal has already proceded to my residence. As expected, no one turned up. Next day was sunday. So, I went back to them on Monday, 14th of March. Now they said that, they have a lot of complain, hence they could not attend my case and assured me again that some one will be at my palce on monday itself. But once again, no one turened up.
I went back to them on tuesday again and at last the service person arrived in the evening. After checking up the machine, the person told me that, the drain pipe of the machine has to be changed to fix the leakage, but this cant be done in my residence and the machine has to be delivered to their service centre on the next day (Today). When enquired about the time required, he assured me that the same will be fixed immediately so that I can take it back within a short period.
Accordingly, I called them in the morning (at 10-30 am) to inform that am coming to the service centre, but they said to wait till they call me back. After about 30 min. they called & told me that I should take the machine to them immediately. I did so, only to find that the service engg is leaving the service centre. when I requested him to attend to my machine, he onece again assured me that, he will do it after coming back from outside call, but promised to deliver the machine today itself.
To my utter surprise, this promise was also not kept.
What I wish to know is, "IS THERE ANYONE FROM LG ELECTRONICS iNDIA" to explain what is going on?
Or there is no service at all?
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