I logged a complaint for my LG fully automatic washing machine and it got rectified on 27th May. The executive checked and informed that the drain motor is not working and will change within 2/3 days. Everytime when we are calling the customer care centre, we are getting only one answer saying that the part should come from Mumbai and it has’nt come. There is no proper channel to answer my query for how many days it will take to bring the part from Mumbai. Its almost a month we lodged the complaint and there is no proper action taken from the other end.
We just want to know how much time it will be taken to repair out washing machine.
Moreover, there is no channel of escalation or contact details of nodal officer given on website to raise the complaint at higher level. The Service head number provided by Customer care is of some IVR and no one picks the phone.
I believe that maintaining the Quality of Work is responsibility of LG and not the Service centre and Customer should not be penalized for this.
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