We have taken a three year AMC from LG, now when we have a complaint, we are directed to a local vendor who send us the following email stating that you have to pay the following amount else we can't repair your machine, whats the point of taking an AMC specially for three years form a company who directs you to a local vendor and then ask for all kinds of charges mentioning the AMC clauses.
(Its worth mentioning that we have a working machine and the complaint is for the noise the machine is making while spinning, Its also important to state that their engineer who visited us initially told that the machine only require a wash and needs to be taken to their office, hence we are in trap, in both the cases we have to pay even if we don't ask them to change the body parts they will charge us for the transportation etc.
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Complaint No. ABSC10B090018_ Clothes Washer_front Loader
Dear Sir,
This is infrom you that Body, Front Pannel, Chemical Wash & Transportation are not cover in AMC. The cost of these item as under:
Item Amount
Body 4200.00
Front Pannel 978.00
Chemical Wash 440.00
Transportation 275.00
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Total 5893.00
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Thanks & Regards
Digital Service Point
A-56 Sect-06 Noida
2424008, 2423278
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There has to be a serious scruitny of the AMC documents of such companies who use all mischif and hidden agends to gain from their own customers.
Puneet Mehrotra
Mobile : 09810367262
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