Dated : 28 September
To,
The Company Head
M/s. Luminous Power Technologies Pvt. Ltd.
Sub: Regarding faulty Battery
Sir,
I Sanjay Tomar, I had bought one inverter battery from M/s. Shyam Electronics Karaval Nagar, Delhi on dated 13/04. The battery type was 16000. After one month battery was creating problem then I contacted the customer care. After lodging two complaints, service engineer came and he inspected the battery working. After inspection he realized the battery had a manufacturing defect and battery have to carry to factory for rectifying the problem. Then he again came on 30/05 and picked the battery for repairing/replacing to the factory & installed a service battery as a standby option. The Battery picking CHALLAN NO. 2732 & the service battery no. is 288.
Still after 4 months we had not received the correct battery from the company. So, I had contacted the customer care on 15/09 and filed a complaint regarding the above matter. The complaint number was DL525984 nothing happens, then again I had lodged complaint on 20/09, and complaint no. was DL742971. Then on 20/09 service engineer came and inspected the battery and he found that battery was not replaced and the standby battery was also not working. The service engineer who inspected the same is Mr. Yashadutt Sharma and he gave me Service Report no. DL/SR 453816 and Job no. 1651739.
Now, nothing happens and I am still waiting for the correct battery. I had again complaint on 24/09/10 and 28/09/10 ant complaint no. is DL 745463 and DL 747072.
Sir, I am totally harassed from your company and I don’t know to whom I will contact for solving my problem. I had contacted Ms. Pooja 01140778222, Mr. Ravinder 9818170360, and Mr. Anand 9278344314, Mr. Santosh 9810577627. Now nobody receives my phone call.
So, I am planning to lodge an official complain in consumer court otherwise solve my problem with immediate effect.
Regards,
Sanjay Tomar
B-63, Phase I,
Gali No. 5,
Shiv Vihar, Karaval Nagar, Delhi
M- 919871010431
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