Dear Sir,
I had brought a micromax Q1 mobile on the 11 th of october. Since i had an issue with the phone, i had given it back for a service to the shop in Nagercoil, where i bought the mobile from. They informed me that the Mobile would be forwarded to the Micromax service centre in the same city. I was also given a Customer job card, dated 6th of december.
I was told that the servicing would be done with-in a week. After one week i was told that the stuff has been send through courier and i had to wait. Few more days later, when i did not receive the phone, i again called up, this time they said the courier has not been send, so call back after two days. 2 days later, called up again, this time they said the motherboard is not available and so on. theyve been following the same trend. so basically they have been lying and cheating me for almost 2 months.
on 31st of jan, i called up the customercare and they told me that i was supposed to launch a complain to them. Now seriously, this is ridiculous. I gave a mobile to an authorized service centre, and if they are not promt, i have to contact the customer service. And the worst part is, they wont call me back; i have to.
Im currently residing in a different city, and its not possible for me to go there every now and then. I have travelled twice (8 hours to and fro) just for this purpose, and the response i got was very very poor.
Please take strict actions. We people shouldnt be let suffer for a brand.
Dhinesh
please contact me on [email protected]
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