Micromax mobile
Poor service

I had given a micromax Q1 for repair at the service centre here. The phone was defective and they told me they will replace the phone and they took away the whole box. Later they told me the model was no longer available. A higher model will be given provided i pay the balance money. This also i agreed. But even till now i have not received it. The phone was submited on jan 29th and till now. 78 days are over and still the phone is not 'AVAILABLE'. Please help. My name is Rohan mathew george. My contact no is 918089687322. The service centre no is 919288080080