Micromax modem (model:mmx3529)
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I had purchased a micromax modem (mmax 3529) on 16.04.11. It stopped working within two days. when I went to service center and they told it need replacement (job card no. 2012530: date: 16.04.11), they also told it will take 20 days. it is more than a month but they are making excuses. My complains are

1. they never pick up phone.

2. their response is very dull and non-entertaining.

3. they failed to service as per their promise.

why any company need more than a month to give a new modem in replacement.